The one personality trait that prevents effective leadership
![](https://assets.weforum.org/article/image/large_SSowCVXavND80_CnZvDjG9UkAEhtrwpVIXfTJ4XiNGY.jpg)
![A hand holding a looking glass by a lake](/uplink.jpg)
Get involved with our crowdsourced digital platform to deliver impact at scale
Stay up to date:
leadership
Want to be hired? Want to sway a jury? Want more productive employees? Want to win at work? Want to win in life? Then, it’s simple: stop being such a jerk!
It turns out a new study from Harvard Business Review says that insensitive and abrasive communication is what drags down executives and prevents effective leadership.
HBR polled 1,000 U.S. employees and found that a great many reported their bosses lacked some basic communication skills, which decreased their effectiveness on the job:
Not recognizing employee achievements: 63%
Not giving clear directions: 57%
Not having time to meet with employees: 52%
Refusing to talk to subordinates: 51%
Taking credit for others’ ideas: 47%
Not offering constructive criticism: 39%
Not knowing employees’ names: 36%
Refusing to talk to people on the phone/in person: 34%
Not asking about employees’ lives outside of work: 23%
Really? It takes a survey to figure out that insensitive and abrasive communication is what holds people back? I’ve been preaching this for years! I’ve written about how to recognize others’ contributions at work. I’ve written about delivering feedback. I’ve written about the importance of names. And on and on.
I’m a communications expert because the most important aspect of success in business and in personal life is positive, effective communication with others. It is particularly striking that more than half the bosses were perceived to be guilty of the first four communication failures. Many managers out there still need to hear my message.
I’m not convinced people don’t already know what they should do. However, I believe that many people just feel they don’t have “time for it.” In fact, I recently read a New York Times article that makes a similiar point. And the situation seems to have been getting worse over the past couple decades.
Why? Work stress has increased. Stress makes people feel rushed. Because they feel rushed, they are less civil, which decreases the productivity of employees, which further increases stress, and so on. Several studies referenced in the article indicate that simple rudeness can not only make people sick, it can dramatically decrease their ability to think and perform.
The bottom line is this: Just like eating healthy and exercising, yes, civility takes time and effort, but the results are worth it in the long run. By paying attention and practicing basic social skills, it turns out we end up multiplying our time and our results.
This article is published in collaboration with Business Insider. Publication does not imply endorsement of views by the World Economic Forum.
To keep up with the Agenda subscribe to our weekly newsletter.
Author: Communication expert Lisa B. Marshall delivers consulting and workshops, is author of Smart Talk and Ace Your Interview and host of the Public Speaker and Smart Talk podcasts.
Image: A man walks along an empty street near the central financial district in Hong Kong. REUTERS/Carlos Barria.
Don't miss any update on this topic
Create a free account and access your personalized content collection with our latest publications and analyses.
License and Republishing
World Economic Forum articles may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License, and in accordance with our Terms of Use.
The views expressed in this article are those of the author alone and not the World Economic Forum.
Related topics:
The Agenda Weekly
A weekly update of the most important issues driving the global agenda
You can unsubscribe at any time using the link in our emails. For more details, review our privacy policy.
More on Emerging TechnologiesSee all
Eleni Kemene, Bart Valkhof and Thapelo Tladi
July 22, 2024
Henry Ajder
July 19, 2024
Sebastian Buckup
July 18, 2024
Nii Simmonds and Ayodele Okeowo
July 17, 2024
Jerome Desbonnet and Oded Vanunu
July 16, 2024
Tariq Malik and Prerna Saxena
July 12, 2024