Bachelor's in Electronic Engineering; Master's in International Business Management. Since 1986 with BT including: Managing Director, Global Platforms, re-located to India and established company's first global development centre; CIO, Wholesale; CIO, Retail; President, BT Global Services Portfolio and Service Design, with mandate was to drive increased profitability and improved customer satisfaction; since April 2010, current positions, responsible for innovation, design, development and delivery of processes, networks and platforms that run business. Named one of 100 IT leaders, Computerworld Yearbook (2008).