Financial services

This white paper, developed in collaboration with Accenture, provides an overview of the state of AI in financial services, along with key open questions and emerging risks to be considered by business leaders, policy-makers and customers. The work explores a fundamental question: how might AI not only influence the strategic direction of individual financial institutions but also transform the entire financial services landscape in the years to come?

Building upon the World Economic Forum’s 2024 dialogue series on AI in financial services, this collaborative effort synthesizes insights from over 100 experts from banks, insurance, asset management, fintechs and the investor ecosystem. It examines how AI is impacting core business functions, identifying both the strategic opportunities and the challenges that accompany this rapidly evolving technology. This white paper aims to serve as a valuable resource for stakeholders as they navigate the complexities of AI adoption and strive to harness its potential within the financial sector.