Telecommunications

The telecommunications industry is at a pivotal inflection point where artificial intelligence (AI) is reshaping business models, improving operational efficiency and unlocking new revenue streams. While AI has long been used for network automation and predictive maintenance, the rise of generative AI (genAI) introduces new capabilities in customer experience, cybersecurity and intelligent decision-making.

The Artificial Intelligence in Telecommunications white paper, developed in collaboration with Accenture, examines how communication service providers (CSPs) are adopting AI to navigate industry-wide challenges such as revenue stagnation, rising operational costs and increasing cyber threats. The paper highlights key AI use cases, including AI-driven network management, personalized customer interactions and AI-as-a-service (AIaaS) offerings.

To fully capitalize on AI’s potential, the industry must embrace enterprise-wide AI strategies, robust data architectures and cross-sector collaboration. As AI adoption scales, ensuring responsible governance and interoperability will be critical for long-term success.