The AI-First Operating System: A Blueprint for Operating and Business Model Innovation

Despite more than $250 billion being invested in AI globally in 2025, only 25% of companies say it is having a transformative impact. Many organizations are still layering AI on to existing processes rather than redesigning how they operate around intelligence.
Despite more than $250 billion being invested in AI globally in 2025, only 25% of companies say it is having a transformative impact. Many organizations are still layering AI on to existing processes rather than redesigning how they operate around intelligence.
Written by the World Economic Forum in collaboration with Kearney, The AI-First Operating System: A Blueprint for Operating and Business Model Innovation explores how AI-first enterprises are rethinking business models, workflows and decision-making. Drawing on insights from more than 50 leading organizations, it outlines five building blocks of AI-first success: intelligence engines, adaptive technology stacks, operations redesign, human-AI teaming and new value creation.
Case studies from companies including Indeed, Gamma and Cognizant illustrate these principles in action, showing how organizations can embed intelligence at scale to unlock faster innovation, greater productivity and entirely new forms of value creation.
Further reading
All related content

The AI-first operating system: 5 building blocks for enterprises to rebuild around intelligence
Five ways for AI-first enterprises to redesign operations, talent and business models to turn AI investment into lasting competitive advantage.

What is the future of work? Defining roles for humans and AI
If organizations can define new roles for humans and AI clearly, AI can elevate human potential rather than hollow it out. Here's what's needed next.