Here are 3 big concerns surrounding AI - and how to deal with them

Artificial intelligence (AI) has gained widespread attention in recent years. AI is viewed as a strategic technology to lead us into the future. Yet, when interacting with academics, industry leaders and policy-makers alike, I have observed some growing concerns around the uncertainty of this technology.

In my observation, these concerns can be categorized into three perspectives:

It is understandable that people might have these concerns at this moment in time and we need to face them. As long as we do, I believe we don’t need to panic about AI and that society will benefit from embracing it. I propose we address these concerns as follows:

Instead of writing off AI as too complicated for the average person to understand, we should seek to make AI accessible to everyone in society. It shouldn’t be just the scientists and engineers who understand it; through adequate education, communication and collaboration, people will understand the potential value that AI can create for the community.

We should democratize AI, meaning that the technology should belong to and benefit all of society; and we should be realistic about where we are in AI’s development.

We have made a lot of progress in AI. But if we think of it as a vast ocean, we are still only walking on the beach. Most of the achievements we have made are, in fact, based on having a huge amount of (labelled) data, rather than on AI’s ability to be intelligent on its own. Learning in a more natural way, including unsupervised or transfer learning, is still nascent and we are a long way from reaching AI supremacy.

From this point of view, society has only just started its long journey with AI and we are all pretty much starting from the same page. To achieve the next breakthroughs in AI, we need the global community to participate and engage in open collaboration and dialogue.

We can benefit from AI innovation while we are figuring out how to regulate the technology. Let me give you an example: Ford Motor produced the Model T car in 1908, but it took 60 years for the US to issue formal regulations on the use of seatbelts. This delay did not prevent people from benefitting significantly from this form of transportation. At the same time, however, we need regulations so society can reap sustainable benefits from new technologies like AI and we need to work together as a global community to establish and implement them.

By addressing the aforementioned concerns people may have regarding AI, I believe that “Trustworthy AI” will provide great benefits to society. There is already a consensus in the international community about the six dimensions of “Trustworthy AI”: fairness, accountability, value alignment, robustness, reproducibility and explainability. While fairness, accountability and value alignment embody our social responsibility; robustness, Reproducibility and explainability pose massive technical challenges to us.

“Trustworthy AI” innovation is a marathon, not a sprint. If we are willing to stay the course and if we embrace AI innovation and regulation with an open, inclusive, principle-based and collaborative attitude, the value AI can create could far exceed our expectations. I believe that the next generation of the intelligence economy will be forged in trust and differentiated by perspective.