Bill Gain is the Global Program Manager for the Trade Logistics Advisory Service within the World Bank Group’s Trade and Competitiveness Global Practice where Bill leads the implementation of trade facilitation technical assistance projects in 53 countries. He has over 34 years of experience in undertaking management and leadership roles with a focus on trade logistics, trade facilitation, border management and private sector development and reform implementation in developing and conflict affected countries. Regional experience includes West and East Africa, South America, Middle East, Pacific Islands, South and South East Asia.  Prior to joining IFC, he was Associate Director and Manager for New Zealand and the Pacific at the Centre for Customs and Excise Studies at the University of Canberra. Bill focused on consulting and academic work including Supply Chain Security, the Customs Operational Environment, Integrity & governance, inter-agency partnerships and Capacity Building and Modernization. Prior roles include Senior Policy Advisor and Manager for International Relations & Capacity Building with the New Zealand Customs Service, and New Zealand Customs Attaché to Australia and the Pacific.  Bill holds a Master\'s Degree in Public Policy from the Victoria University of Wellington, New Zealand (2000) and a Post Graduate Diploma in Business (HR & Change Management), from the University of Auckland, New Zealand (1996).