The future is automated. Here’s how we can prepare for it
A good receptionist should have certain characteristics: helpful, friendly, organized. But do they need to be human? Not anymore.
Peter J. Miscovich is a Managing Director at JLL, responsible for corporate strategy consulting and client relationship development. Peter develops integrated solutions that support workplace innovation and transformational change. He was formerly a partner with PricewaterhouseCoopers global advisory practice focused upon workplace transformation.